Ultimately, it is people that determine whether a major transformation project will deliver the hoped-for results, and it is unrealistic to expect everyone to get behind the new ways of working all at once. A more gradual approach can pay dividends – and those who dig their heels in and seem resistant to change at first can offer a useful and potentially powerful contribution. Steve Gens of Gens & Associates explains why it is important to apply this rationale to regulatory information management transformation.

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